Delete Account.
Sanjeevani Pharmacy / Data Sovereignty Protocol
How to request account deletion.
In-App Request
Log in to your Sanjeevani mobile application. Navigate to 'Profile Settings' and select the 'Delete Account' option at the bottom of the page. Follow the on-screen prompts to confirm your request.
Direct Email Request
If you cannot access the app, send an email to care@sanjeevani.in from your registered email address. Use the subject line 'Account Deletion Request' and include your registered mobile number for verification.
Verification & Processing
Our team will verify your identity. Once confirmed, the account deletion process will be initiated. You will receive a final confirmation email once the process is complete.
Data deletion & retention policy.
Data That Will Be Deleted
- Personal Identification: Name, email address, phone number, and physical addresses.
- Medical Records: Digital prescriptions, lab reports, and health history logs (SPDI).
- Financial Info: Saved payment methods and payment instrument identifiers.
- Preferences: App settings, notification preferences, and saved pharmacy locations.
Data That May Be Retained
- Transaction History: Order details and invoices required for tax and regulatory audits.
- Legal Compliance: Data necessary to fulfill statutory obligations under the Information Technology Act, 2000.
- Anonymized Analytics: Non-personally identifiable usage data used for service improvement.
Note: Retention Period: Financial and transaction records are typically retained for 7 years as per Indian statutory requirements.
Need assistance?
If you have questions about your data or the deletion process, our support team is here to help you navigate your digital rights.