Privacy Policy.
Last Modified: April 02, 2026 / Sanjeevani Heritage District
This Privacy Policy (“Privacy Policy”) describes what information Sanjeevani Pharmacy, as owner of the Platform, may collect from a user(“You”, “Your” or “User”), on or through Our website (www.sanjeevani.in) (the “Site”) or one or more mobile application (the “App”), directly (the owner and the operator of the Platform are referred collectively as “We”/ “Us”/ ”Our”) or in relation to services otherwise rendered by Us (collectively “Platform”), including Our facilitation through the Platform, of purchase of pharmaceutical drugs from Retail Pharmacies, consultation with registered medical practitioners or facilitation of consultation with registered medical practitioners by third-parties (“Medical Practitioners”) and the facilitation of services by third parties which may include delivery of pharmaceutical, nutraceutical, over the counter products and such other products as ordered by You through the App or the Site, and scheduling diagnostic tests (each a “Service”, and collectively the “Services”) and how We use, process, disclose and try to protect such information.
You agree and understand that the Company is responsible for operation and maintenance of the Platform and all information collected and processed on the Platform is collected and processed by Us strictly in relation to Our business. By clicking on 'Continue' during the sign-up process, by using Our Platform, or by using the Services, You confirm that You have read, understood, and agree with the privacy practices described in this Privacy Policy, and the Terms of Use (the “Terms”) and the collection, storage and processing of Your information in accordance with them.
This Privacy Policy is incorporated by reference into the Terms. Any capitalized terms used but not defined in this Privacy Policy have the meaning given to them in the Terms. This Privacy Policy is published in compliance with, inter alia: 1. Section 43A of the Information Technology Act, 2000 (“IT Act”); 2. Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPDI Rules”); and 3. Regulation 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 (“Intermediaries Guidelines”).
General Terms
By accessing or using the Platform or the Service, or by otherwise giving Us Your information, You confirm that You have the capacity to enter into a legally binding contract under Indian law, in particular, the Indian Contract Act, 1872, and have read, understood and agreed to the practices and policies outlined in this Privacy Policy and agree to be bound by the Privacy Policy.
You hereby consent to Our collection, use, sharing, and disclosure of Your information as described in this Privacy Policy. We reserve the right to change, modify, add or delete portions of the terms of this Privacy Policy, at Our sole discretion, at any time, and any continued use of the App, the Services or the Platform, following any such amendments to the Privacy Policy, will be deemed as an implicit acceptance of the Privacy Policy in its amended form.
If You are accessing or using Services on the App or the Site from an overseas location, You do so at Your own risk, and shall be solely liable for compliance with any applicable local laws.
If You do not agree with any of the terms and conditions of this Privacy Policy, please do not proceed further to use this Site or the App or any Services.
WHAT INFORMATION ABOUT YOU IS COLLECTED ON THE PLATFORM?
When You access the Site or the App or use the Service(s), You may provide, or We may collect information that may specifically identify You or any other individual. Given below are the types of information that We may collect:
1. Information You Give Us
We receive and store any information You enter on Our Platform or provide Us in any other way. When You register on the Site or the App, We collect registration details such as phone number, name, geographical address and email address. We may verify Your phone number with the help of a one-time password sent to Your phone number or through other verification modes. We may also collect sensitive personal data or information (“SPDI”) about You when You use Our Service(s) on the Platform. This information includes health information We receive from You or, on Your behalf, such as information or records relating to Your medical or health history, health status and laboratory testing results, details of medical practitioner issuing the prescription, details of treatment plans and medication prescribed by a Medical Practitioner, dosage details such as frequency of dosage, alternative medication, medicines ordered by You through the Platform, diagnostic results, other health-related information and any other information inferred therefrom.
2. Information from Other Sources
We might receive information about You such as order details, Your details shared with Our partners etc. from other sources including from Our partners, advertisers or third parties registered on the Platform and add it to Our account information.
3. Cookies and Other Tracking Technologies
We utilize “cookies” and other tracking technologies. A “cookie” is a small text file that may be used, for example, to collect information about activity on the Site or the App. Tracking technologies may record information such as internet domain and host names, internet protocol (IP) addresses, browser software and operating system types, stream patterns, and dates and times that Our Site or App is accessed.
4. Third party tools and software
We use third party SDKs in Our App. Majority of them are different payment options by which You can make a payment for an order.
5. Automatic Information
We receive and store certain types of information whenever You interact with Us. For example, We obtain certain types of information when Your web browser accesses the Site or advertisements and other content served by or on behalf of Sanjeevani on other web sites.
6. Device and Log Information
We may also receive/store information about Your location and Your mobile device, device type, operating system, service provider, IP address, and browser type and a unique identifier for Your device.
HOW DO WE USE THE INFORMATION WE COLLECT
We use information We collect, in a variety of ways in order to provide the Services on the App and the Site and to operate Our business, including the following:
- To carry out Our obligations arising from Your requests for the products and Services on the Platform;
- To operate and improve the Platform in order to foster a positive user experience;
- To process and deliver Your order with Us;
- To enable You to initiate consultation with Medical Practitioners or facilitating a diagnostic test;
- Research, growth and development of Our or Our group entities' business;
- To comply with applicable law and conduct audits;
- To investigate, prevent, or take action regarding illegal activities or suspected fraud;
- To contact You and record Your valuable feedback on Our products and Services.
DO WE SHARE THE INFORMATION WE RECEIVE?
Information about You and the other Users of the Platform forms an integral part of Our business. We only share the personal information as described below after ensuring that such third party has implemented measures to assure data protection.
i. Retail partners
Some of Your personal information or SPDI will be shared with affiliated retailers, the Retail Pharmacies who supply and service Your order and with the Medical Practitioners.
ii. Third Party Service Providers
Some of Your personal information or SPDI may be shared with third party service providers, such as diagnostic service providers, retailers, logistics providers for the fulfilment of Services.
iii. Our Legal obligations
We may release account and other personal information when We believe in good faith that such release is appropriate to comply with applicable law.
iv. Sharing upon merger or amalgamation
Any third party to which We transfer or sell Our assets, merge or consolidate with, will have the right to continue to use the information provided to Us by You.
HOW SECURE IS INFORMATION ABOUT ME?
- We maintain electronic, physical and procedural safeguards in connection with the collection, storage and disclosure of personal information (including SPDI).
- We work to protect the security of Your information during transmission by using Secure Sockets Layer (SSL) software.
- We restrict access to personal information to Our employees and agents who need to know that information for processing.
- It is important for You to protect Your account against unauthorized access to Your password and Your mobile phone.
WHAT INFORMATION CAN I ACCESS?
The Platform gives You access to a broad range of information about Your account and Your interactions with the Platform for the limited purpose of viewing and, in certain cases, modifying, deleting information provided on the App or the Site. You may rectify any inaccurate or deficient personal information or SPDI, as feasible.
ARE CHILDREN ALLOWED TO USE THE PLATFORM?
Use of the Site or the App is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If You are under 18 years of age, then please do not use or access the Service(s) at any time or in any manner.
THIRD-PARTY LINKS
The Site or the App may include hyperlinks to various external websites, advertisements, and hyperlinks to applications, content or resources. We have no control over such Third Party Links and are not responsible for any collection or disclosure of Your information by any external sites.
RETENTION OF INFORMATION
Any personal information or SPDI collected in accordance with this Privacy Policy will be collected by Us and retained or stored either by Us or by our cloud service providers (AWS, GCP, MongoDB Cloud).
- Your SPDI is destroyed and/or anonymized as soon as the purposes for which it was collected have been fulfilled.
- We reserve the right to retain and store Your personal information for Our business purposes, even if deleted by the user, for as long as necessary for analytics.
- Uninstalling the App will not result in deletion of Your personal information or SPDI.
CHANGES TO YOUR INFORMATION
You may review, correct, update, change the information that You have provided by logging into Your account. However, You are not permitted to delete any part of the personal information or any other information generated on the Platform.
WHAT DATA DO WE COLLECT ABOUT YOU
A. Contact information
Name, email, address, phone number.
B. Financial information
Payment instrument information, transaction history.
C. Technical information
IP address, cookies, pixels, and automated usage data.
D. Transaction information
Date, amount, and history of transactions.
E. Health related information
Medical records, status, treatment plans, and laboratory results.
NOTICES & GRIEVANCES
If You have any concerns or questions in relation to this Privacy Policy, You may address them to Our grievance officer:
MISCELLANEOUS
Disclaimer
We cannot ensure that all of Your personal information will never be disclosed in ways not described in this Policy; therefore, You assume all responsibility and risk for Your use.
Indemnity
You agree to indemnify Us in any suit or dispute arising out of disclosure of information by You to third parties.
Severability
Each clause of this Privacy Policy shall remain separate and independent of all other clauses.
Ethical Guardianship.
Your trust is the foundation of our pharmacy. We are committed to transparency and the highest cinematic standards of data care.